Comments, compliments and complaints

Carers Link aims to deliver high quality services in a friendly, efficient and open manner, and to continuously develop our services to support your needs.

You may use our services, or be a  relative or friend of someone who does. Whoever you are, tell us what you are thinking!  You can do this in a number of ways:

Speaking directly to a member of staff

Calling us on 0800 975 2131

Completing an online enquiry form

Emailing enquiry@carerslink.org.uk

Writing to us at Carers Link, Milngavie Enterprise Centre, Milngavie Glasgow G62 8PH

When you contact us, please give us as much detail as you can. We will respond to you as quickly as possible, and if you are making an official complaint:

  1. We will treat your complaint with courtesy, and any comment or complaint made will not adversely affect any services that we may provide to you.
  2. We will acknowledge any complaints and requests for reviews of complaints within 24 hours of receipt (during normal working weeks) and will give a full response within 10 working days. If, exceptionally, our investigation takes longer than this we will write explaining why this is the case and when a response can be expected.  In order to allow full investigations, complaints should be made within 6 months of the incident or circumstances that caused the complaint.