If you care for more than one person, please tell us about the person you care for the most, or whose caring causes the most issues. We will then get details of the other person/ other people when we speak to you.

We need this information so that we comply with General Data Protection Regulations (GDPR). This legislation gives you more rights, and places greater obligations and stricter controls on organisations.

Carers Link requires your consent to store your information. We do this so that we can communicate with you about activities and services that may be of interest. We also store information so that you do not have to repeat your story each time you contact us, and so that we can properly advocate on your behalf or provide any support for your caring role. For this reason, we also collect some information about the person you care for and we seek your permission, on their behalf, to store this information. All information is restricted in access (need to know) and held securely in a treble password-protected database. We will never, ever, sell your details to another agency, and we will only ever share your information with your permission unless required to do so by law. Only anonymised data is used for statistical monitoring. You can read our full Privacy Policy at https://carerslink.org.uk/download/privacy-policy-for-carers/. Any updates or changes to the policy are announced via our newsletters.

We will check with you each time you ask us to make a new referral and seek your verbal, written or text consent depending on the level of information that you require us to share. We will only ever share information without your consent if we believe there is a risk of harm to a child or vulnerable adult.

From a practical point of view, it is helpful if we can contact you using a variety of methods. For example, sometimes a quick phone call or email is all that is required, whereas at other times a letter may be more appropriate.