Get in Touch
Our office is open from 9am to 4.30pm, and our phone lines are open from 8.30am to 5pm. Appointments are available outwith those hours if needed.
Address:
Milngavie Enterprise Centre
Ellangowan Road
Milngavie
Glasgow G62 8PH
Telephone: 0141 955 2131
Freephone: 0800 975 2131
Email: enquiry@carerslink.org.uk
During evenings and weekends, if you or someone you know requires urgent social work support, please call 0800 811 505
Parking
Parking at the Enterprise Centre is limited – there are two spaces for use by holders of Blue Badges and a couple of visitor spaces but the other parking is allocated to tenants in numbered spaces. There is a large car park directly across the road from the Enterprise Centre. It is a pay and display car park. There is also a car park at Milngavie Community Centre & Library at the end of Allander Road, a couple of minutes walk away.
Comments, compliments and complaints
Carers Link aims to deliver high quality services in a friendly, efficient and open manner, and to continuously develop our services to support your needs.
You may use our services, or be a relative or friend of someone who does. Whoever you are, tell us what you are thinking! You can do this in a number of ways:
Speaking directly to a member of staff
Calling us on 0800 975 2131
Completing an online enquiry form
Emailing enquiry@carerslink.org.uk
Writing to us at Carers Link, Milngavie Enterprise Centre, Milngavie Glasgow G62 8PH
When you contact us, please give us as much detail as you can. We will respond to you as quickly as possible, and if you are making an official complaint:
We will treat your complaint with courtesy, and any comment or complaint made will not adversely affect any services that we may provide to you.
We will acknowledge any complaints and requests for reviews of complaints within 24 hours of receipt (during normal working weeks) and will give a full response within 10 working days. If, exceptionally, our investigation takes longer than this we will write explaining why this is the case and when a response can be expected. In order to allow full investigations, complaints should be made within 6 months of the incident or circumstances that caused the complaint.
You can download the full Complaints procedure online, or you can request a copy by emailing us or calling 0800 975 2131.
