The situation with Coronavirus (COVID-19) is constantly evolving, and it is a worrying time for carers and those they care for. Carers Link is still here to help local carers, and our staff are available for you to talk to – just call us on 0800 975 2131 or email At the moment:

  • Our office building is closed and we are not meeting carers face to face but information, support and advocacy are all available via other means. If there is a way of communicating that works for you let us know and we will try and use it.
  • Our Carers Call service will continue as much as we can.  We will try and enable your usual volunteer to phone you but this may have to change.
  • Our groups and training sessions are being held online. Check out our digital What’s On to find out what’s happening.

These arrangements are constantly under review, and any changes will be based on Scottish Government and public health guidance. We will post any updates here on our website, and on our Facebook page.

Face coverings

The current guidance in Scotland is that in enclosed spaces, where physical distancing is more difficult and where there is a risk of close contact with multiple people who are not members of your household, you should wear a face covering, although some people are exempt from this. Face masks can be expensive to buy, so we have put together a video showing how you can easily make you own.

You also need to think about how you put on and take off your mask,and the WHO have produced a helpful video.

Personal Protective Equipment

PPE is personal protective equipment such as gloves, face masks and aprons. You should wear any PPE  as you normally would depending on the type of care you provide.  Not every caring situation will require PPE and priority is being given to protecting those who are at highest risk of infection.

PPE may be available to carers providing personal care (tasks such as washing and dressing) where they are unable to access it through their normal routes if they fall into one of the following categories:

  • caring situations where either the carer or the person with care needs is shielded;
  • higher risk groups such as over 70s;
  • those with symptoms of coronavirus;
  • where the carer is working outside of the home;

If you fall into one of these categories and if you require PPE you can access this through Carers Link. Call us on 0800 975 2131 or email If we are not open and you cannot wait, you can call the Social Care PPE Support Centre on 0300 303 3020.

East Dunbartonshire Health and Social Care Partnership has published Guidance for use of PPE for PAs and carers which includes information about when to use PPE, how to put it on, take it off and dispose of it.

The Scottish Government has produced advice about PPE for unpaid carers who visit or live with a friend or family member to provide help with personal care.

The National Carer Organisations have put together some FAQs about PPE for carers.

Other sources of help

There is a lot of information out there about COVID-19 and it can be difficult to know how useful some of it is, so we have put together a list of trusted websites and phone numbers:

Trusted websites

Telephone numbers

111 for health concerns for you or the person you care for (999 in emergency)

0300 123 4510 for East Dunbartonshire council if you have an issue with services related to the person you care for such as Home care and social work
or for any other council service such as refuse collection, street lighting and roads.

0800 0778 778 for emergencies with water supply

0800 111 99 for emergency with gas

105 for emergencies with electricity

Carer’s Emergency Plan

If you are worried that illness or social isolation will mean that you are unable to care, a Carer’s Emergency Plan contains concise, relevant information on the person you care for. It means that the practical arrangements for caring are set out, and your views and knowledge of the person you care for can be shared with others. You can complete one online through our website at

You may also want make cover arrangements with neighbours, family and friends who may be able to help.

Useful documents

Coronavirus testing for carers – your questions answered (National Carer Organisations)