The new disability benefits assessment system in Scotland will be delivered by Social Security Scotland in line with the Scottish Government’s commitment not to use the private sector.
Social Security Scotland will deliver face to face assessments to determine eligibility for disability assistance. They will significantly reduce the number of assessments by using existing evidence to make paper based decisions where possible. At the beginning of the new application process there will be a focus on gathering the right information to aid quality decision making, using existing data where possible and therefore reducing the number of appeals. They are currently exploring the potential for the Social Security Agency to access data that already exists in the public sector, to speed up evidence gathering.
In line with the ethos of dignity and respect, the Cabinet Secretary also announced that people will be able to access a flexible, person centred assessment service across the length and breadth of the country and outlined four clear commitments for the system.
First that there will be greater choice and flexibility over the timings of face to face assessments and the location where they take place. Second, home visits available for those who need them. Third, will be the introduction of audio recording of assessments as standard and finally, appeals tribunals will be allowed to access audio recordings to help their decision making.

Louise is a young adult carer who spoke at our AGM last year. She is one of only 16 people in Scotland who have been awarded a Diana Award for going above and beyond in their daily lives to create and sustain positive change. You can read more about Louise on the Diana Award website, and you can listen to her talk about her caring role on our website. Louise is also part of the video that we will be showing at this year’s AGM in Bishopbriggs on Friday. Congratulations Louise – and thank you for everything you do.

Fundraising Manager

£25,000 pro rata to 21 hours per week

Are you looking for a new challenge?

Do you thrive on being busy with a job full of variety?

Are you self-motivated, enthusiastic and organised?

Are you keen to work in a busy, local organisation that makes a real difference to individuals and their families?

If you have said YES, then we want to hear from you!

It has been said that “Fundraisers should use pride, not apology, when asking for a gift for a charity that is doing good work.”  Well, we believe we do good work in our support of over 1,300 carers and their families each year – but we need your help to continue!  Based in Milngavie (less than 25 minutes from Glasgow centre by train) this is an exciting new opportunity for an experienced fundraiser or for someone just starting out in their career.  We need someone used to a financial target environment that can motivate others to support our work, that can build long-term relationships with donors and who can turn ideas into fun events and/or activities that raise much needed funds.

• For details about this role please refer to our job description and background information. Please also read our GDPR statement for job applicants.

• To apply for this role please complete an application form and criminal conviction declaration and return them by post or send them by email to

• Please note we do not accept CV’s alone and require all applicants to complete a standard application form as part of our recruitment process.

Closing date 10am Monday 10th December.

Volunteers are crucial to delivering the support that Carers Link provides to carers, but there’s one group of volunteers that are often unsung – the members of our Board of Trustees, and we need more.

As a trustee with Carers Link you will not be directly involved with providing support to carers, but you will work with our Chief Executive Officer to make sure that Carers Link has a clear strategy, and that our work and goals are in line with our vision.
Sandra Wilson is one of our trustees and says. “I initially got involved with Carers Link because in my working life I met someone every week who had taken on a caring role, and didn’t know about the help and support available to them. I saw the stress that they were under and how it was making their life harder than it needed to be. I had already had various volunteer roles with Carers Link, and then I was asked if I had thought about becoming a member of the board. Despite my background working in health services and the voluntary sector I hadn’t thought about it, and thought I wasn’t qualified enough. I was encouraged to apply, and am very glad I did. As with many volunteering roles I have got more back than I put in – new friends, new skills, and being connected with my community. I was also able to use the knowledge I gained to recognise the high level of stress that other family members were experiencing due to their caring role, and to offer them support.”
Rob Kay is the current chair of Carers Link. He became a trustee because “I had taken early retirement and I wanted to keep my brain active. I wanted to do something local and accessible, and I believe that the support that can be provided by local organisation is important because of the face to face contact they provide to people. I hadn’t worked with a local organisation before, and I wanted to see how it worked – you only have one life so it’s important to go on learning.”

Sandra and Rob both come to the end of their terms of office soon, and so Carers Link are looking for new board members. People of all backgrounds and ages are encouraged to apply. Meetings are every 2 months meaning that this role can be fitted in around part-time or freelance working, caring, or holidays. There is reading involved, but this can be done at a time that suits you. With the difficult financial environment that we are working in at the moment we are particularly looking for people with experience of fundraising or management, but we would love to speak with anyone who wants to find out more.
If you believe that carers should be able to have the best quality of life for themselves alongside their caring role, enjoy working collectively and confidentially, and want to help a local charity, call Jennifer at Carers Link on 0800 975 2131 or contact

Carers Link relies on our funding from the Big Lottery  – without it we would not be able to provide any of our groups nor provide some of our 1-1 support or emergency planning.  Over 530 carers have benefited directly from this funding. 

This November sees the start of our last year of funding, and we need to ensure any future applications to the Big Lottery meet your needs. To do this  we need you to tell us whether the services we provide are what you need, and if not, what support you want.  So we would really appreciate it if you could complete our survey either online at, or by completing the form which you can download here and return by post to:

Freepost Plus RYLC – ETCK – ZSRY, Carers Link East Dunbartonshire, Milngavie Enterprise Centre, Ellangowan Court, Milngavie Glasgow G62 8PH

As part of their work to develop a Scottish social security system based on dignity, fairness and respect the Scottish Government will make the first payments of the new Carer’s Allowance Supplement to eligible carers in Scotland from Thursday 13 September.

In recognition of the important contribution carers make these payments will mean that people in Scotland, who were in receipt of Carer’s Allowance from the DWP on the qualifying date of Monday 16 April will receive a supplementary payment of £221. This payment will be issued automatically to eligible carers. There is no need for a form to be completed.

As this is the first payments Social Security Scotland will make the government want to make sure these payments are paid safely and securely to people. For that reason they will issue payments over a phased period.  The vast majority of payments  will be made by the end of September, with more complex cases completed by Thursday 15 October. Payment will be made using the same method that people get their Carer’s Allowance from the DWP.

In advance of payments being issued, carers will receive a letter explaining the payment to them and a leaflet to introduce Social Security Scotland as the new Scottish Government agency that will deliver these payments. The government expect people to start receiving their letters from the week beginning 10 September.

The letter will contain details of where people will be able to find information online and a Freephone telephone number should they wish to speak with someone about this payment.

The Scottish government has also produced three clips of film introducing Social Security Scotland, the policy intent behind Carer’s Allowance Supplement and details on the way in which this benefit will be delivered:

Introduction to Social Security Scotland 

About Carer’s Allowance Supplement 

Questions Arising 

They have also produced a Guide to Carer’s Allowance Supplement for those working with carers – which you can read by clicking on the image below.

Are you excellent at multi-tasking?

Do you thrive on being busy with a job full of variety?

Are you passionate about supporting people?

Are you well-organised, great at communication, have good computing skills and keen to work in a job that makes a difference?

If you have said YES, then we want to hear from you!

Carers Link seek a full-time Volunteers Coordinator to coordinate and support our team of around 60 volunteers as well as recruit and train additional help.  We seek someone who has the capacity to motivate and inspire but who can also support people through life’s twists and turns.  You will also manage the popular ‘Carers Call’ telephone support service delivered by volunteers to around 500 carers, and be able to respond to queries or concerns raised during calls.

Successful applicant subject to PVG membership.  Application details below.

Application & EO Form

Criminal Convictions Declaration

Job Description

Background Information

GDPR Statement for Job Applicants

Following the success of our voyages for young and young adult carers, and our day under sail for adult carers we are now organising a 5-day inter-generational sailing trip with the Ocean Youth Trust in October. All adult carers who are tempted by the idea of sailing the Clyde are invited to our Information Event on Tuesday 3rd July from 7pm – 8.30pm here at Carers Link. You will have the opportunity to find out more, and chat to the Ocean Youth Trust staff. Please confirm your interest by calling us on 0800 975 2131.


The latest issue of What’s On has arrived. Our quarterly newsletter has been revamped to make it even easier to find out about the groups and events that we run for carers. With more sessions now running in the evening, we hope that you will find something that interest you. You can read What’s on online, or if you want you own copy sent to you every quarter you can sign up online.

Carers UK has launched it’s annual survey to gather the experiences of carers across the UK, and you can get involved. You can complete the survey online. As it’s gathering a lot of information, it takes 20 to 30 minutes to answer all the questions, but if you’re short of time you can skip some and just fill in the tick boxes.

The information received will be used highlight the impact of being a carer to the media, in dozens of evidence submissions to Parliamentary and Government consultations and in reports that influence decision makers and policy makers in a wide range of areas.